RETURN POLICY FOR PURCHASES MADE IN-STORE:

Customer must have proof of purchase, we must be able to find the record of your purchase in our system or with your e-receipt. Refunds are issued in the original form of payment, or we can provide you a store credit that will never expire. Items are non-refundable after 30 days. 

For safety and hygiene reasons opened and/or used products to include but not limited to car seats, strollers, breast pumps, oils, personal hygiene items (soaps, lotions, vagi-kool, down under, toothbrushes, clothing items etc) and supplements are excluded. If you have an issue with any of these items you have purchased from us please let us know and we’ll do our best to help you resolve the issue.

All SALES ARE FINAL on discontinued and clearance items.  Items that Max Mamas discontinues selling will not be accepted for return/exchange.

WEBSITE RETURNS:

-All UNUSED, UNWORN and UNWASHED items may be returned within 30 days of our shipment of the item(s) to you.  Any item that appears to be worn, washed, or smells from use of laundry detergent will be returned to sender with no exchange or refund issued. Once returns are accepted, payments, minus shipping charges or actual shipping costs*, will be refunded up to 30 days after purchase was made.

-MUST RECEIVE the items within 30 days of original shipment for no additional fees to be charged.  After 30 days, a restocking fee up to 20% will be charged/deducted from your refund.  NO REFUNDS WILL BE GIVEN AFTER 60 DAYS FROM THE ORIGINAL PURCHASE DATE.

-Items must be new (not washed, used or worn), and in original packaging, if applicable.  If original packaging is damaged, there will be a restocking fee of up to 20%.

-All SALES ARE FINAL on discontinued and clearance items.  Items that Max Mamas discontinues selling on our site will not be accepted for return/exchange.

-Defective products are handled on a case-by-case basis.  Some manufacturers prefer to work directly with the consumer.  If you feel you have received a defective product, please contact us with details at maxmamasok@gmail.com. 

Return address:

Max Mamas
2214 Tecumseh Dr
Norman OK 73069

*What we mean by actual shipping costs…We offer you the convenience of flat rate shipping, but often our shipping costs exceed what we have charged you to ship your order. If you return an order and we paid actual costs of $12.00 to USPS to ship your order, you will be refunded minus the $12.00. To help us keep our shipping costs low, we reserve the right to withhold the shipping charges or the actual shipping costs, whichever is higher.